September 2009 Archives

Virtual PBX Service a Godsend to Small Business

By
Lee Simonson
on September 25, 2009 2:30 PM | | TrackBacks (0)
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Here is a fast link to our recommended Virtual PBX service:  http://www.4telecenter.com/cs

Here is why it's a tremendous deal:

Why spend thousands of dollars on a PBX system, when you can pay $35 a month to get the same thing?  Medium to large businesses can easily spend tens of thousands of dollars installing a phone system that organizes phone communications.  Most of the time, businesses and organizations turn to a "PBX" system which stands for "private branch exchange" which links all of the internal phones together on one network, and then, automatically connects those phones to the telephone company's "public switched telephone network (PSTN)" and outbound trunk lines.  It is a PBX systems which enables incoming callers to hear such instructions as, "Press 2 for a company directory" or "Press 3 for customer service," etc.

With recent advances in telecommunications, you'll be amazed on how virtual PBX services can be managed online and dramatically reduce up front and ongoing costs for businesses.  In fact, you can get a PBX service that eliminates hardware and trunk lines and can cut costs 99%!  Needless to say, thousands of businesses are converting their hardware intense networks into virtual online services.  Instead of spending $10,000 for a PBX box, you can spend $15 to set one up online.  

For a small monthly fee, it is amazing what you can while transforming your business communications, including a toll free number and an unlimited number of incoming calls, routing and message taking.  Here are the features included in a virtual online PBX service:

A toll free number with unlimited incoming minutes.
Ad Tracker
After-hours Greeting / Day & Night Mode
Call Announcement
Call Block
Call Screening
Custom On-Hold Messages/Music
Dedicated Toll-Free Number
Detailed Call Reports
Dial By Name Directory
Do Not Disturb
E-mail Delivery of Voicemail & Faxes
Fax On Demand Mailbox Extension
Greeting Only Mailbox Extension
Human Customer Support
Instant Account Activation
Instant Call Return
Live Call Forwarding
Live Call Transfer
Message Taking Mailbox Extension
Multiple Mailbox Extensions
Music-on-Hold
No Busy Signals
Online Account Management
Online Message Access
Outbound Call Blast
Personalized Greeting Options
Phone to Web Audio
PhoneMatch™
Question & Answer Mailbox Extension
Telephone/Pager/SMS Notification
Ultimate Caller ID
Virtual Calling Card
Virtual Fax
Virtual PBX Extensions
Web Center

To learn more about how an online vritual PBX service can save your business time and money, click here:  http://www.4telecenter.com/cs

Best Value for Phone Conference Call Services

By
Lee Simonson
on September 25, 2009 12:26 PM | | TrackBacks (0)
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Value means high quality at a low price.  And that's what consumers are looking for -- whether they are shopping for shoes, ice cream or a conference call service.  And that's why we excel in providing you the highest quality and rated conference service available today.

How do we do it?  That's easy.  Our overhead costs are very low compared to the other 800 pound apes in the room.  Look at it this way...  our big competitors spend millions of dollars a year promoting their services.  And who do you think pays for those ads?  You do.  On the other hand, we spend a small fraction of that amount, and in turn, save you a fortune.  Granted we aren't what you call a brand name compared to AT&T, Verizon and Sprint, but we use the same technology and offer you same high quality conferencing.  Moreover, we will boldly tell you that our customer service is second to none and that you'll find the personal attention you get from us can't easily be found elsewhere.

So, as time goes on, more and more businesses and organizations are discovering the "value" we offer and are signing up left and right knowing full well they are getting as much, if not more service for a lower price.  That's our goal and our mission and we will continue to do our best to manage our costs so you don't have to pay for them, as well as assuring you that the quality you expect and need is there when you need it.  That's important to us since it's a lot less expensive to get new customers via word of mouth than it is to advertise.  And those referrals are the key to our success!  We appreciate your good words!

Conference Call Quality Important

By
Lee Simonson
on September 23, 2009 5:03 PM | | TrackBacks (0)
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There are a great number of conference call providers out there using all sorts of conference call equipment and hardware.  Some of it is good, and some of it is better, and as the old story goes, you get what you pay for.  To be sure, we use the best hardware on the market today and go that extra mile, and expense, to make sure you access the highest quality conference bridge hardware.  Fortunately, outages and breakdowns are rare.

That being said, there are several ways you can help improve the quality of your calls.  Remember, a conference bridge is just going to relay any sound it hears.  The technology is called full digital duplex, meaning that the conference bridge will pick up two or three, or even a hundred, people talking at once.  It doesn't isolate individual speakers or clip people off.  So whatever kind of background noises you hear on the conference call are coming from the participants phones -- fire sirens, dogs barking, kids screaming, etc.

Moderators have the ability to mute everyone on the call, except for those who call in using the host passcode.  That feature can be very useful, especially if you are formatting a call to a lot of people listening to just a few people.  For example, let's say you have a call where 3 people are going to be doing most of the talking.  Well, those 3 people can call into the conference using the Moderator (or Host) passcode.  When you're ready to mute everyone on the call, except the moderators, just press your command on the keypad and you instantly eliminate the background noise or bad connection.

This can be annoying when someone, for example, calls from a cell phone and has a bad connection.  The noises from that bad connection will echo throughout the conference.  So you want to encourage as many participants as possible to call from a solid landline phone, or at least call from a cell phone that is in a good transmitting and reception location.

Also, remember if you are using a speaker phone to call into the conference, that many of the speaker phones are NOT full digital duplex and will cut off speakers if someone else is talking.  That can also cause some problems, in addition to the fact they will pick all the background noise in a room.  Make sure things are quiet.  If you happen to find yourself in a conference call with bad quality, the first thing you should do is to hang up and try to get a better phone connection.  And/or have others do the same thing.  That usually, and easily, solves most of the problems.

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