We at 24Conference.com take customer privacy very seriously and understand our responsibility to protect personal and confidential information. We do not sell or share customer information with anyone outside of our direct or affiliate organization, and do not make it available to outside marketers. This policy discloses our practices regarding the collection and use of customer information.
24Conference.com provides a highly secure web portal to collect information from customers who are placing orders. This electronic ordering process enables our customers to enjoy a convenient and time saving way to begin using their requested conferencing services.
When an order is processed, which includes the customer’s contact information, email address and credit card information, the customer will receive a confirmation email immediately that says the order is in que to be processed. As soon as the information is obtained off our secure server, the credit card data is automatically deleted forever from the server and is transferred to our inhouse database which is secured and inaccessible to anyone outside of our organization. Internal access is limited to those individuals on a need to know basis in order to service and bill a customer’s account. We have a strict code of ethics and disciplinary procedure in place. There has never been a security breach and we take every effort to insure there never will be.
We encrypt credit card and other financial information for even greater protection. However, 24Conference.com is not responsible for unauthorized access by illegal means, in the absence of negligence by 24 Conference.com or its affiliates.
As stated in our customer order form, the customer is responsible for the security of the personal identification numbers (PIN codes) that are issued to them to access the conference bridges. If security has been breached, customers are advised to contact our customer service department at 888-239-3969 to get the PIN numbers changed immediately.
If at anytime you believe 24Conference.com has acted contrary to this policy, please contact us by using our Contact Us webpage and we will take whatever steps are necessary to investigate and remedy the situation.