USER’S GUIDE AND INSTRUCTIONS FOR CONFERENCE CALL
Welcome! Your conference bridge is ready to use.
If you ever need help, please contact Customer Service at 888-239-3969
STARTING YOUR CONFERENCE CALL
You and your guests will dial-in to the toll-free number at the time you designate (usually people confirm the time via email with everyone.) The conference bridge is open to you 24/7 and you do not need reservations. Just set up your conference call whenever you want. When everyone dials in, the automated system will answer and prompt everyone to enter their passcode, followed by the pound or hashtag sign (#). You should enter your Host code, and your guests should enter the Guest code.
HOW TO MONITOR YOUR CONFERENCE CALL ONLINE
Itʼs called “Live Conference Viewer” and itʼs a free service that enables you to see your conference from an online portal. To access it, just click the following link: http://18.104.22.168:8080/lcv/ For your username, put in your host passcode. For your password, enter your guest passcode.
Music on Hold: Your guests will listen to music until you as the host enters the conference.
Entry and Exit Beeps: When you hear a single beep, someone has entered your conference. When you hear a double beep, someone has left your conference.
Auto Hang-Up: When you as the host hangs up, everyone will be disconnected. (These are optional services and you if want to.
HOW TO RECORD YOUR CONFERENCE
Recording instructions if you have the Instant Activation Toll Free Service: When you are on your conference call, you can start recording your conference by pressing *2 (star+2) on your phone keypad. You can do the same to stop recording. To retrieve or download a recording, you can go to this website http://recordingrequest.com and fill out the request form and we will send it to you.
Recording instructions if you have the Pay-As-You-Go Toll Free Service: Recording your conference for later playback is easy. Only those who enter the conference using the Host passcodes can start a recording. When you want your recording to start, enter *2 (star+2) on your keypad. The system will prompt you to enter a file number. You can choose whatever number you want. An example would be: 1234. When you want to stop recording, enter *2 again. Your recording is now saved. To play back a recorded file, dial 206-402-0828 and enter your guest passcode. The system will prompt you to enter the file number to begin playback. If you have email reports enabled, you will get a link in the email to replay or download your recording file. The recordings are available for 30 days. If you want a copy of your recording on a digital format, the cost is $15 and you can request a copy by going to this website: http://22.214.171.124/request.html
If you have any questions or need help, just call us at 888-239-3969.
The table below shows the telephone codes that hosts and guests can use during a conference to issue various commands.