While conference calling services have become more automated, there are many calls that still require a live operator to staff, manage and assist the conference hosts. These conference calls, primarily used by professionals such as attorneys, doctors, high-level corporate and investor executives, still need “high-touch” functions that need the attention of a trained operator.
This premium service provides a number of features and advantages that are not available with regular conference call services, namely:
1) Operator dial-out: This is when our operators personally dial each of your conference participants and place them into the conference call. Depending on your preferences, they can also introduce each caller into the conference. This service is particularly useful and convenient because your guests don’t have to keep reminding themselves about calling into the conference. They don’t have to remember anything — they just answer their phone.
2) Dial-in to operators: Rather than operators dialing out to your participants, your participants dial into the conference, but are greeted by live operators, and according to your wishes, the operators can obtain data such as name, company, phone, email, etc. The operators can then place your participants into the call. This is a great way to build a database of interested parties or prospects.
3) Conference Q&A sessions: A live operator service can be used to organize and manage a question and answer session during your conference. For example, when introducing a new product or conducting a press conference with reporters. Participants simply press a number on their keypad and are privately queued behind-the-scenes. The operator will ask their name and will ask them to wait for their turn to participate in the Q&A and will introduce them to the whole conference at the proper time. Overall, there are number of reasons why live operators are needed to help with important conference calls. Whether it’s for legal calls between lawyers and judges, corporate calls with investors, professional continuing education programs, or sales calls with prospects, we can staff your conference call with experienced operators who will assist you in managing your call by offering the highest level of customer service.
For more information about operator staffed conference calls call us at 877-254-2424 or click here.