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Phone Conference Call Blog

  • Surveys by Phone: Polling with Automated IVR Gets Faster Results at Less Cost

    Author: Lee Simonson

     

    Telephone surveys using IVR technology can automate polling campaigns and are becoming the gold standard for gathering data very quickly and inexpensively for companies and political groups interesting in learning the latest trends and developments.
     
    Our sister company, Monarch Broadcast Messaging, offers an automated phone survey service, which enables you to get polling results without the need or expense of getting special equipment, software or phone lines for your project.  Monarch Broadcast provides a turn-key service and the infrastruture is already set up and ready to go on demand.  
     
    As a Monarch client, you only need to provide the list of phone numbers you want polled, and then a list of questions with multiple choice answers.  As an example, your questions could be formatted as such:  "When it comes to choosing a retirement home, what are you looking for?  For sunny and nice press #1.  For cold and miserable, press #2.  For "I'm never going to retire" press #3.
     
    Not only are automated phone surveys easily assembled and executed, but they are a fraction of the cost of using live agents to conduct personal interviews.  Telephone surveys with IVR can also generate more results in much less time.  Actually, there is no comparison on a cost basis since automated "push" or "reach out" technology is dramatically more efficient than utilizing humans to do the same thing.
     
    Better yet, companies, non-profits and political organizations, don't have to purchase any expensive software or equipment, or set up expensive phone banks to implement an effective phone survey program.  Phone surveying can be done in the cloud and can be purchased as a service on an as-needed basis.  Set-up costs are very small and campaigns can be implemented within hours with results immediately available in real-time.
     
    The most popular application for phone surveying is for compiling instant polling data for political organizations and candidates.  Campaign surveying can provide valuable data that can used immediately to formulate long or short term strategies.  For example, you can determine quickly what the hot button issues are in a campaign, and what the strengths and weaknesses are in the opponent and in your own campaign.  It's important that your campaign can turn on a dime when circumstances and issues change.  Automated phone surveying is the fastest, easiest and least expensive way to accurately judge your campaign's progress.
     
    Monarch's professional staff can help you design and implement an effective survey and polling program that will enable you to act on the latest "pulse" from your customers or constituents.  
     
    You can call Monarch Broadcast Messaging at 1-888-387-8636 to discuss all your automated surveying options.   
     
  • Toll Free Conference Calling Service: 800 Highest Quality, Best Value

    Author: Lee Simonson

     

    Toll free conference calling services are our speciality and we are proud to provide the highest quality and best value in the conference calling industry.
     
    Toll free conferencing comes in two formats so you have the advantage of choosing the best program for your particular needs.
     
    Toll Free  800 Pay-As-You-Go Conference Calling is our most popular service and enables you have a conference call anytime, with any number of people you want.  Your credit card is charged after you make your call and you are sent a receipt.  You can also get an emailed summary of the call immediately after it concludes, listing the number of people participating, how long each stayed on the call, all identified by their caller ID numbers.
     
    There are two big features that make this toll free service so attractive.  First, you only pay for what you use after you use it.  So if a day, week or month, goes by and you have not used your conference service, there is no charge.  It's a perfect conference call solution for intermittent or periodic conference users.  Second, all your calllers have the convenience of dialing a toll free number (which looks more professional) and are covered in the United States and Canada.  (We also have international toll free numbers that can ring into the same conference.  If you are interested in see the international rates, click here.)
     
    Supersaver Toll Free Conferencing provides you discounted pre-paid toll free minutes.  It works just like your mobile phone plan -- you pre-pay for a set number of minutes every month.  Quite simply, if you can get a ballpark amount on the number of conferencing minutes you use every month -- take an average -- and then choose the monthy plan that comes closest to the number, you'll end up way ahead.  (Minutes are not rolled over to the next month, so it's best to underestimate.  If you happen to go over your allotted minutes, you are billed the normal per minute rate for the toll free pay as you go service, so you have absolutely nothing to lose.
     
    There are two big advantages with the Supersaver conferencing service.  First, you receive a substantial discount -- nearly 50% off -- when you prepay.  Second, you can budget and predict with better accuracy what your conferencing expense will be each month.  You always pay the same monthly fee, whether you use the minutes or not, so budgeting becomes much easier and you are not whipsawed from low expenses one month and high the next.
     
    For both plans, you will received an 888, 877 or 866 toll free number for your conference bridge.  (Actual 800 numbers were spoken for a long time ago.)  In addition, you'll get two passcodes -- one for you as the host, and another for your guests.  The passcodes always stay the same until you want to change them which can be done easily by a simple call to our Customer Service department which provides instant live help, without any recordings or phone trees you have to navigate.  When was the last time you called any customer service department and had a live person answer the phone?
     
    Conferencing is on the upswing because it saves time and money.  Most business can be conducted easily and convenient over the phone and the need to have time-consuming physical meetings is in the past.  If you are looking to add conferencing to your business or organizational culture, there has never been a better time to get started.  Conference rates are the lowest they have been in years and you'll also see a dramatic reduction in travel and meeting expenses as well.  Check out our toll free conferencing services above or give us a call anytime to discuss your needs so we can help you choose the best toll free conferencing plan for you.
     
  • Phone Conference Services: Getting the Highest Quality at the Lowest Rates

    Author: Lee Simonson

     

    High quality phone conferencing services are readily available and easy to obtain.  In fact, you can get a conference account set up in minutes at no cost.  You can review each of the various conferencing plans and options at the top or side of this webpage.
     
    Here are some of things you should know or consider while you are narrowing down your phone conference bridge options:
     
    1)  In 90% of the situations, it's MUCH less expensive to outsource your conferencing services versus owning and maintaining your own in-house conference bridge and hardware.
     
    2)  There are variety of flavors -- you have a number of plan options that can best meet your budget and needs.  It doesn't hurt to discuss the pros and cons of each with a professional.  That's why we're here.
     
    3)  Free conference services exist, but in the end, you get what you pay for.  Long distance carriers have been known to block calls entering free conference bridges.
     
    4)  Audio phone conferencing is here to stay.  Why?  Because as cool as video conferencing is, the majority of people are self-conscious about what they look like on camera.  Some people even hate looking at themselves.  Verbal conversation will never be replaced when it comes to business and organizational interaction and that's why the phone will be around for a long time.  More people text now than talk on the phone, however, it's not a convenient way to conduct business dialogs.
     
    5)  For video and web conferencing, the old video conference room is out and the smaller less expensive webcams are in.  Now you can do everything from your desktop, or even smartphone.
     
    6)  It's true.  Phone conferencing slashs travel and meetings expenses dramatically.
     
    The reason phone conference call services are booming is because it is the least expensive way to conduct business from a variety of locations.  Face to face meetings are always good, but unfortuntaely, they eat up time which businesspeople and non-profit professionals can't afford.  If you can get 5 people on an audio conference call by just picking up the phone, you can accomplish more in 10 minutes than you can killing a morning or afternoon trying to get everyone in the same room at the same time.  And with the advent of smartphones and cell technology and coverage, people can now conference and conduct business from anywhere.  You'll see hand-held video conferencing technology becoming more widely used in the future.
     
    Your best bet:  Look at the different conference services that are offered, get some good advice, and move forward with your plans.  There are no long term commitments so you can always switch to another plan easily and quickly.  Getting a high quality and reliable conferencing service could be the best move you've ever made.
  • 800 Conference Calling Service: Toll Free Conference Access

    Author: Lee Simonson

     

    800 conference calls give you and your conference guests toll free access to teleconferences in the United States and Canada.  You can also get toll free service for conference participants in other countries as well.  Conference service can be provided on a pay as you go basis or for a fixed montly rate, depending on your conferencing needs and usage.  We can help you pick the right conference plan.
     
    There are a couple of different 800 conference calling plans available.  Here is a very brief review of both:
     
    Flat Rate 800 conference service is modeled after the way cell phone companies bill their customers.  You prepay for a set number of discounted minutes per month (less than 4 cents per minute, per person.)  This is an ideal solution if you have good idea of how many minutes you will need every month and have a consistent need for conferencing.  It's also perfect for moderate to heavy conference users.  For those companies and organizations that are looking for a predictable conference cost for budgeting purposes, this is the way to go.  We call this our "Supersaver Toll Free" plan and it is very popular with accounting and finance departments who like value of knowing what their conferencing expenditures will be every month and into the future.  If you go over your allocated minutes, you are simply billed the standard rate for the additional minutes you use.  You can get more information about the Flat Rate 800 service here:  http://24conference.com/800conferencecall
     
    Pay As You Go 800 conference service is just that -- you only pay for the minutes you use, when you use them.  And you are only charged after you use the service, not before.  There is no set up fee, no monthly minimum and you can stop using the service at any time because there are no long term contracts.  This is the best conferencing service to use if you only need conferencing now and then, with no consistent pattern of usage.  You can get more helpful information about the Pay As You Go 800 conference service here:  http://24conference.com/payasyougoconference
     
    Setting up an account can be done in a matter of minutes and their no cost to obtain your toll free conference number and passcodes.  There are no reservations, so you can conference whenever you want, for as long as you want.  Moreover, your passcodes stay the same so you can use them over and over again.  (You can change your passcodes anytime by calling Customer Service.)
     
    Overall, 800 conference service provides your associates and clients with the convenience of dialing a toll free number while at the same time avoiding long distance costs they would otherwise accrue.  It's the professoinal way to offer audio conferencing, particularly with prospects or customers who will enjoy toll free access.  They will appreciate it and so will you!  There's no better, faster, or cheaper way to collaborate than by a simple teleconference that connects all the players instantly and conveniently.
     
  • Brazil Conference Call Service Provider: Toll Free Access from South America

    Author: Lee Simonson

     

    We can provide you a Brazil conference call service that would enable participants in Brazil to dial a toll free number to access a conference bridge in the United States.  Other parties in the U.S., or from around the world, would be able to access the same conference by dialing a different toll free or non-toll free numbers.
     
    Because Brazil is a major market, teleconferences involving business deals, agreements and transactions are on the increase and expected to rise dramatically in the next 5 years.
     
    If you are interested in ordering the Brazil service, just go to our International Conference Call page and sign up with a notation at the bottom of the order form that you want to have a "Brazil toll free number included" in the order.  We'll take care of the rest.
     
    The cost to host a conference call and offer Brazilian participants with toll-free access is 27 cents (U.S.) per minute, per person.  Callers in the U.S. can call toll free into the same conference bridge for only 6 cents per minute, per person.  If you want to have our professional operators call your participants and then place them into your conference, the cost is only 24 cents per min, per person. 
     
    The service is easy and free to set up and is provided on pay-as-you-go basis.  Your credit card is charged after you complete your call.  There are no monthly minimums and you can cancel the service at any time since there are no long-term contracts.
     
    Doing business with Brazil just got a little easier and convenient.  So if you are looking to put that next deal together, get your conference bridge service and have your first call today.
  • Telephone Town Hall Service: Political, Non-Profit and Corporate Outreach

    Author: Lee Simonson

     

    Telephone town hall services are provided to candidates, office holders, non-profit organizations, and corporations, to reach out to thousands of people simultaneously.  It is the only interactive technology available that can mass-invite and accommodate large numbers of people to paticipate in a super-teleconference.
     
    You can learn more about telephone town hall meetings at our sister-company, Monarch Broadcast Messaging.
     
    Town hall teleconferences bring the benefits of live interactive town hall meetings to the comfort of homes and offices.  Rather than a physical town hall meeting that involves scheduling, reservations, and traveling for all participants, a telephone town hall meeting can be set up easily using advanced teleconferencing technology.
     
    The service is used by elected officials and candidates who are interested in staying in touch with the voters and by non-profits to inform their membership of latest news and to take questions about policy issues and developments.
     
    Targeting Your Audience
     
    The advantage of the service is that it can be set up quickly, easily and everyone can participate, regardless of the weather, without leaving the comfort of their home or office.  The teleconference can invite individuals who use both landline or cell phones and includes several optional features such as Q&A and instant polling capabilities.  While physical town hall meetings have a limited seating capability, seating at most several hundred people, telephone town hall meetings can accommodate anywhere from several thousand to upwards of a hundred thousand people at a time.  It is the only technology that has the ability to interactively connect that many people at once.
     
    Not only does the technology provide a tremendous convenience for the leaders and listeners, but the leaders can select and target the exact constituencies they are interested in engaging. For instance, a leader who is interested in discussing issues that involve senior citizens, can set up the town hall teleconference to call only senior citizens. Invitations are sent out by phone calls which are automatically delivered by the thousands every minute. Those who answer the phones at home receive a recorded message that invites them to participate and join the teleconference by pressing their keypad. If they are not interested, they can just hang up. The entire process is opt-in, and leaders can effectively get tens of thousands of interested participants on the teleconference in minutes.
     
    Calling Out With Invite to Participate
     
    The telephone town hall conference starts when the system begins dialing the phones numbers on your call list.  Each recipient hears a brief recorded message that invites them to your teleconference.  Should they choose to participate, they only need to stay on the line to be put into the conference.  For calls that go to voicemail, rather than a live answer, your recorded message will be left indicating the nature of the call.
     
    Interactive:  Q & A Empowers Participants to Be Involved
     
    Your participants can press "0" to indicate they would like to ask a question, and they will be put into a question queue.  You will be able to see the name and location of every individual in the Q&A queue, and will control who and when they will talk live and be heard by everyone on the call.  Should you need  information about the question topic, a member of your team can momentarily pull the caller out of the conference to get additional information, and then return them to the teleconference.
     
    Feeling the Pulse:  Instant Polling and Surveys 
     
    You also have the option to conduct a survey or poll with everyone on the teleconference, by posing questions and having participants input their answers by pressing keys on their keypad.  (For example, "If you are in favor of lower taxes, press #1.  If you are in favor of higher taxes, press #2.)  Response results are immediately available to you, and also recorded in a database record for each participant.
     
    Additional Follow-Up
     
    Any individual that didn't get the opportunity to ask their question can be transferred to voicemail, at your discretion, to pose their question or leave comments.  Those messages and the appropriate contact information are recorded and sent to you or your designated representative for further action.
     
    No Hardware or Software to Buy
     
    The system is already in place so there is no need to buy any hardware of software to begin using the service and there is no set up fee.  It's all done online and billing is done on a pay as you go basis and there are no overhead or maintenance costs.
     
    Telephone town hall services will continue to grow in popularity because it is the best way to reach thousands of people instantly at a fraction of what postage would cost to send direct mail. But more importantly, you can actually stay ahead of the informational curve and get the proper information out those people whose opinions count, while interacting with them in personal way.  At present, it's the best way to establish a relationship with your constituents and/or members.
     
    For more information on telephone town hall services, click here: http://www.orangepoint.net/town_hall_teleconference.html
  • Deposition Conference Call Service: Law Firm / Legal Conference

    Author: Lee Simonson

     

    Deposition conference call services for law firms are becoming increasingly popular for legal discussions and negotiations among attorneys and their clients because they save a tremendous amount of time and expense.  What used to take several hours can now be condensed on a conference call in a fraction of the time.  Better yet, attorneys never have to leave their offices.
     
    You can get more information on how deposition and legal conference calls work right here:  http://24conference.com/legal_conference_call
     
    Most of the teleconferences are conducted with professoinal operator management.  The operators call out to each party on the call at a given time and put each party into the conference.  Court reporters are also on the call as well, recording and transcribing the proceedings.  The process is particularly useful when parties are scattered all over the country and not in the same geographic location, thus saving travel expenses.  Many lawyers are opting to just sit at their desks and depose the parties over the phone.  It's easier, much faster, and the results are the same.
     
    Legal phone conference services are rapidly gaining acceptance as a reliable and convenient way to build cases for both the plantiffs and defendants and will be used more and more in the future.
     
    Many prominent law firms host sophisticated video conference facilities.  These facilities can cost upwards of tens of thouasnds of dollars and require the support of a full time technician.  But with the advent of broadband Internet connections and miniature webcams, those facitilies are now quickly becoming obsolete.  Moreover, they are useless of an opposing attorney doesn't have access to similar facility.
     
    Today, everyone can easily participate in a video conference just sitting in front of their computer with a $45 webcam and an inexpensive video conference service that is connected to their audio teleconference.  (Users can still talk on the phone, but can also view each other on their computers as well.  Sometimes it is referred to as "desktop conferencing.")  You can get more information video conferencing here:
     
    Still, 95% of the deposition conferences are conducted over the phone and that seems to be the preferred method at the present time since there is universal access to telephones and no special hardware is needed.  It's the simplest approach and can be set up quickly and easily.
     
    There are no set up fees and generally speaking, billing is done on a pay as you go basis.  You only pay for the time on the system you actually use.  This is an ideal method of payment, especially for occasional users.
     
    One big advantage to using a professional legal conference service is that each party can be billed separately, thus saving one law firm the trouble of allocating expenses among a couple or several different firms.  Quite simply, everyone gets their own separate bill -- it's called "individualized billing."  The procedure it very simple:  The opposing law firms each set up a conference account.  Once the account is opened, the coordinating law firm informs the service of the time the call will take place.  We will then dial-out and call each participant, or the participants can call into a toll free number themselves.  Either way, the conference service will have an operator organizing the call to make sure all the parties are present.
     
    Each law firm is billed separately for its portion of the cost for the deposition conference call.  So it is no longer necessary for one law firm to send another law firm an invoice.  Each law firm is billed, and each law firm pays its own share of the conference expense directly to the conference service.
     
    While court reporters are on the conference to record the call for future transcript, the calls can also be digitally recorded for download.
     
    Overall, because of the speed and convenience of conducting depositions over the phone, you'll see more and more law offices adopting this method to expedite cases. Travel costs will be cut dramatically and lawyers will be able to use their time more productively.
     
    For more information on how to set up a legal deposition conference call, you click here for a service that specializes in this field:  http://24conference.com/legal_conference_call
  • Toll Free Conference Call Service Company: U.S. & Canadian Access

    Author: Lee Simonson

     

    Toll free conference bridge services are readily available and can save businesses and organizations a substantial amount of money because there is no need to buy expensive conference hardware or software. In fact, most conference vendors do not charge a start up fee, and you can use the service on a pay-as-you-go basis. You can get set up in a manner of minutes to begin using toll free conferencing.
     
    There are two types of toll free conferencing services:
     
    1)  Pay-As-You-Go Toll Free Conferencing:  You are charged after your conference call  service for the exact number of minutes you use.  The rate is 7.9 cents per minute, per person.  So, 10 people on the phone conference for 10 minutes would equal 100 minutes or $7.90.  This a good solution if your conference usage is sporadic or spikes.  You don't want to pay for conferencing services you may not use.
     
    This option includes all incoming conference calls from the United States and Canada.  Depending on the set-up, you would be charged on a credit card, and sent a receipt.
     
    The advantages of this option include only paying for what you use -- no more or less. And if there are some months you are not conferencing at all, there is no cost. That's why this option is ideal for the occasional or casual user.
     
    2)  Supersaver Toll Free (modeled after cell phone plans where you pre-pay for a certain number of discounted minutes):  Here you get a discounted "bucket of minutes" every month.  For example, 1200 minutes for $59, which equates to a little less than 4 cents per minute, per user.  This is ideal if you have a good idea of how many minutes you each other.
     
    This conference plan is very similar to how cell phone plans operate, when you buy a certain amount of minutes each month and pay for them whether you use them or not. Some refer to this as a "bucket plan" since you get a bucket of minutes.
     
    This option is ideal if you are regular user and have a general idea of how many conference minutes per month you will use. When you break down the per minute pricing, this option is much less expensive than the pay-as-you-go per minute plans. Even if you overestimate the number of minutes you will use, you can still save money. But then again, you will be billed for the bucket of minutes you buy, whether you use them or not.
     
    Overall, you should remember that there is no such thing as "free toll free conferencing." Every vendor in the conference business charges for toll free service. Businesses and organizations enjoy toll free conferencing services because it provides customers, prospects and associates a convenient way to collaborate without the cost of dialing a long distance number. It may be more expensive than regular toll conferencing, but offering conference participants a toll free number provides a level of professionalism and shows everyone that you take your conference meetings seriously and that the discussions are important to you.
     
    Toll free conference bridge services will continue to increase in popularity in the future because of how much time and money they save the participants. What would normally take an afternoon in getting everyone together can be accomplished in just a few minutes by meeting on the phone, rather than in person.
     
    You can get more valuable information about 800 toll free conferencing options by calling us at 877-254-2424 and having one of our friendly associates help you choose the best option for your situation.
     
  • Philadelphia (215) Conference Call Service Company Provider: Local Dial-In Number

    Author: Lee Simonson

     

    Philadelphia conference calls, using a 215 area code bridge service, are now being provided for those interested in obtaining a local Philadelphia access conference number.
     
     
    The cost to use the Philadelphia (215) service is 2.9 cents per minute, per person -- a rate that is much less than traditional conference calling.  Not only can Philadelphians cut their conference call expenses dramatically, but at the same time they can enjoy the convenience of having a local dial-in number, that cuts both long distance and toll free costs.
     
    Starting your teleconferencing service, also called "Local Meet Me," is easy and fast.  Best of all there are no start-up costs and you'll enjoy a pay-as-you-go format that only charges you for service used, after you use it.  The conference system is open to you 24/7 and there is no need to make reservations.  You'll have your own passcodes to use whenever you need to conference.  (Your passcodes will stay the same, until you want to change them for any reason.)
     
    While having a local Philadelphia number is a tremendous convenience for conference participants in and around Philly, the number can also be used for calls around the United States, or even around the world for internationally hosted conference calls.
     
    For companies wanting to use web and video conferencing, the same number can also be used to host the audio portion of the conference, while participants can watch their monitors and follow along with the web conference.
     
    As of now, we believe we are the only conference provider offering a local Philadelphia number for teleconferences and look forward to serving your business or organization.  We can provide you any number of separate passcodes for different associates or departments to enable you to keep track of usage and allocate costs.  Call us today at 877-254-2424 to get set up quickly -- we can usually have your account set up in less than 30 minutes.
     
  • Cost Per Minute Conference Call: Rates For Different Conference Services

    Author: Lee Simonson

     

    Per minute costs and rates for conference calls can vary widely, depending on what kind of conference service you have.  For example:

    Flat rate and fixed rate services are available for a low flat monthly rate regardless of how many minutes you use.  The service offers unlimited service and you conference whenever you want, however long you want.  The downside is that if you don't use the service, you still have the monthly flat fee.  Also, this is not a toll free service and users will dial a long distance number.  

    A variation of that is the Toll Free Supersaver plan which works just like your cell phone plan -- you buy a certain number of toll free minutes each month.  The upside is that this service is the least expensive way to provide toll free convenience for your participants.  The downside is that you have to pay for the minutes you don't use.

    The Pay As You Go conference call services are simple and straight forward.  You only pay for the conferencing services you use, AFTER you use them.  You can calculate your costs by simply multiplying your per minute rate for the total number of conference minutes you use.  For example, 10 people on a conference call for 10 minutes equals 100 total conference minutes.  Pay As You Go rates will vary depending on the what service you use.  Using a toll free number for your conference calls will cost slightly more than using a non-toll free number.  The most inexpensive Pay As You Go service is called Local Access, or Local Meet Me, which enables you to dial a local number in major cities.  So, if you are in New York City, you can dial a New York City number, and your colleagues in Chicago or Los Angeles can dial local numbers in their respective cities, and you will all end up talking on the same conference bridge.  Even if you don't live an a major city, using Local Access conferencing is about the cheapest form or conference calling you can use.  (There are free services available, but many times users experience blocked access. If you are a professional or business organization, the reliability of a paid conference service is highly recommended.)

    At the top of the conferencing world is operated managed conference calls.  These are for important calls when you need the services of a professionally trained operator to call each of the participants and place them into the conference bridge.  Corporations use these operator conference call services all the time, particularly with investor relation calls, media calls or crisis updates.

    Call us today at 877-254-2424 and we'll get you set up with the plan that will be the most cost effective one that meets your particular needs.